1. Scope
This Privacy Policy explains how Maritime HVAC (“we,” “us,” “our”) handles personal information in connection with our services and communications.
2. Information We Collect
Depending on how you interact with us, we may collect:
- Contact details (name, phone number, email, address)
- Service details (equipment info, photos you provide, notes about the issue, appointment details)
- Billing information (invoices, payment status; payment card data is typically handled by our payment processor)
- Communications (calls, voicemails, emails, SMS/text messages, chat records)
- Website data (IP address, device/browser info, pages viewed, approximate location, cookies)
You can choose not to provide certain information, but it may limit our ability to schedule or perform services.
3. How We Use Information
- Schedule, confirm, and provide requested services
- Send appointment updates, technician ETAs, invoices, and receipts
- Improve customer support, training, and quality assurance
- Prevent fraud, protect safety, and enforce our policies
- Operate and improve our website and marketing (where permitted)
4. Legal Bases & Consent
We use personal information to perform services you request, to run our business, to comply with legal obligations, and where required, based on your consent.
Marketing messages (if any) are sent only when appropriate consent is obtained, and include opt-out instructions.
5. Sharing & Service Providers
We may share information with trusted providers who help us operate, such as:
- Scheduling/CRM and communication platforms
- Payment processors and invoicing tools
- Analytics and website hosting providers
- Subcontractors (when needed to complete a job)
We may also share information if required by law, to respond to legal requests, or to protect rights, safety, and property.
6. Calls, Email & SMS/Text
If you provide a phone number or email, you agree we may contact you for service-related purposes such as confirmations, technician updates, and invoices/receipts.
Message frequency varies. Message and data rates may apply. Consent to receive texts is not a condition of purchase.
If you prefer not to receive service updates by text, tell us and we’ll use an alternate method when possible.
8. Data Retention
We keep personal information as long as needed to provide services, maintain business records (including warranty and accounting), and comply with legal obligations.
9. Security
We use reasonable administrative, technical, and physical safeguards to protect personal information. No system is 100% secure, and we cannot guarantee absolute security.
10. Your Choices & Rights
Depending on your location and applicable law, you may request access, correction, deletion, or information about how we use your personal data.
To make a request, contact us using the information below. We may need to verify your identity before processing requests.
11. Children’s Privacy
Our services and website are not intended for children under 13, and we do not knowingly collect personal information from children.
12. Changes to This Policy
We may update this Policy from time to time. We will post the updated version with a revised effective date. Continued use of our services after the effective date means you accept the updated Policy.
13. Contact
Questions about this Privacy Policy? Contact us:
